In everything we do: We Think before We Act. We ask ourselves: Is this the right thing to do? Is it ethical? Is it logical? Does it make sense? Is it what’s best for the organization? Is it in alignment with our company Vision, Mission, and Core Values? Is there a newer, better, or smarter way that I should be doing it? We are proactive thinkers, problem solvers, and strategists, not frantic, reactive, or dramatic. We Think First, then We Act.

Each sector of our business provides an opportunity for us to offer a Unique Value Proposition that can give us an edge on the rest of the competitors in our industry. To achieve, and maintain, this edge we must constantly pursue the creation of a level of Excellence (customer, subcontractor, vendor, industry partner) that is Exponentially better than the Experience that any competition can provide. This is the type of service or product offering which absolutely WOWs people beyond their expectation. We self-evaluate to find Win/ Win Opportunities to add permanent value for our customers while also creating a more efficient, steadfast, and reliable business for ourselves. If we can consistently provide Triple X, then we find ourselves in a position where there is no competition.

Our Leaders Eat Last. The owners and leaders at every level of our business are here to serve, support, develop and grow our team and every member in it. Trust by Verification is an approach that creates accountability and respect between leaders and team members. We set the bar high and seek to provide a culture where excellence can thrive. This opportunity attracts the best and the best in turn attract more opportunities. Our Team is here to Serve our Customers. Our customers are partners in our projects. The project is simply a conduit through which we serve and strengthen our customer relationships, rather than the customer being a sidebar, roadblock or obstacle between us and the project. We plan, perform, and communicate in a way that demonstrates Respect for this Partnership. Our Relationships grow stronger because of challenges, not despite them. Our Customers Build our Business. Happy customers pay well and spread the good word. One positive customer review can do more good for a business than a dozen advertisements. Our business only thrives when customers are satisfied, and there is no other option. Our Business Provides for our Leaders. Only when this business cycle comes full circle does it provide the resources, positive momentum, and fundamental strength that owners and leaders need to plan and grow. Every missed opportunity is a slip in the gear, but every click of the gear pushes the 100,000-ton flywheel a bit further and faster. If our business does not perform and produce consistent results today, then we will not have what it takes to get to the next level tomorrow.

A fundamentally sound business is built with a framework of systems, rules, and processes. We seek to find the best way to do a particular task, and then train and formalize that group of actions into an official process with a set of expectations that, when properly followed, has proven to provide the best and most reliable results. But our business is also about people and people are not robots. So, we understand that while we rely heavily on our systems and processes, we must take the time to uniquely address the exceptions with a personal touch. It provides insight into the system and feedback for improvements in ways we cannot often see from the outside, which allows us to constantly refine and build a better business. It is a culture that provides our people with both Freedom and Responsibility: The Freedom to act and respond freely within a system that respects the individual, but also the Responsibility to execute against a high level of expectations and produce consistent results. This way we are able to respect both the people and the process in a way that creates alignment within the system and draws them together, not divides them.

The Core of our business is what brought us here today. Our core lines of business, our core people, our core processes, and our core customers are altogether what keeps the lights on and the seats warm. The core allows us to provide for ourselves and our families and serves as the foundation from which we can confidently reach for our goals. When the Core is not healthy, our entire business and future are in jeopardy. So, we balance our time between serving our core business and the pursuit of new opportunities. We divide our roles and play to our strengths and weaknesses so that as a team we stay well rounded, ready, willing, and able. We do whatever it takes to keep our own house in order first and keep our focus on managing our risk. We understand that while we live “in the hunt”, a bird in the hand is always worth two in the bush.